To enable Google Authenticator (Two-Factor Authentication) for a user in Telgoo5, please follow the steps outlined below.

This document describes the Google Authentication (2FA) enhancement using OTP. When logging into the Telgoo5 Enrollment Portal, users are required to enter a one-time password generated by the Google Authenticator app to complete the login process. To use this feature, Google Authentication permission must be enabled in the user settings within TG5. 

Step 1: Enable Group Permission:

Ensure that the required permission is enabled for the group in which the user exists.
Permission Code: PC1094: 
 

Step 2: Access User Settings:

Navigate to User Settings--->Permission Code: PC480:
 

Step 3: Locate the User:

Go to Manage Employee---->Permission Code: PC123---->Search for the agent using their Login ID in the search bar.
 

Step 4: Edit User Details
 

Scroll horizontally to the right and click on the Edit option corresponding to the user.

Step 5: Enable Google Authenticator

Set Google Authenticator to Yes and click Update to save the changes.
 

Step 6: Verify the Setup

Please instruct the user to log out and then log back in. During the subsequent login attempt, a One-Time Password (OTP) will be generated in the Google Authenticator app. A snapshot of the application is attached below for reference. The user must enter the OTP displayed in the app to successfully complete the login process. Alternatively, the user may scan the provided QR code in the Google Authenticator app on their mobile device, after which the OTP will be generated automatically within the app.